Payment is due at the time services are rendered.
We accept all major credit and debit cards, as well as HSA, FSA, and HRA cards.
To help ensure seamless billing, patients are required to maintain a current payment method on file.
Our Cancellation Policy
We understand that unexpected situations can arise. If you need to reschedule your appointment, please provide at least 24 hours’ notice so that we may offer that time to another patient if needed. Appointments canceled with less than 24 hours’ notice, as well as missed appointments, will be subject to a fee. We appreciate your understanding and cooperation in helping us provide timely access to care for all patients.
Virtual Testing with Pearson
SereniGen Psychiatry offers comprehensive virtual assessments conducted through Pearson Q-global. We provide diagnostic screenings for ADHD, personality assessments, and autism assessments—all from the comfort of your home. These assessments help us gain deep clinical insights to build a treatment plan that is truly right for you.
These assessments are completed remotely with clear, step-by-step guidance provided by the provider to ensure a steady and supportive experience for patients.
Genetic Testing with GeneSight
GeneSight genetic testing offers a supportive roadmap to help guide medication management and treatment choices when necessary. We utilize this focused report to understand how your unique DNA may affect your response to various psychiatric medications. This simple, non-invasive cheek swab provides personalized insights, helping us select treatments that are more likely to work for you with fewer side effects.
Testing can be completed virtually: We can ship a testing kit directly to your home for your convenience and safety.
For Urgent Assistance
If you or someone you know is in crisis or experiencing a life-threatening emergency,
please call or text 988 to reach the Suicide & Crisis Lifeline, call 911, or go to the nearest emergency room.
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SereniGen Psychiatry is not a crisis or emergency service and does not operate 24/7. Messages sent via email, voicemail, text, or the patient portal are typically responded to within 24–72 business hours.