Privacy Policy
This Privacy Policy describes how SereniGen Psychiatry collects, uses, and safeguards information when you visit serenigenpsychiatry.com. This policy applies solely to information collected through this website. Any protected health information (PHI) you provide or that is collected as part of your care is governed separately by our HIPAA Notice of Privacy Practices, which is provided to patients during the intake process.
Information We Collect
Information You Provide Directly:
When you contact us, request a consultation, or submit an inquiry through our website, you may choose to provide personal information such as your name, phone number, email address, and information related to the services you are seeking. Please avoid submitting sensitive medical information through website forms unless specifically requested.
Automatically Collected Information:
When you visit our website, certain technical information may be collected automatically, including your browser type, device information, pages visited, referral sources, and general city-level geographic location. This standard website data helps us maintain site security, improve functionality, enhance user experience, and better understand how visitors interact with our resources.
How We Use Your Data
We use the information you provide to respond to inquiries, schedule and coordinate appointments, and communicate with you regarding our services. Information collected through the website may also be used to maintain and improve website functionality, security, and user experience.
Our website uses only essential cookies and similar technologies necessary for site operation. We do not use advertising, tracking, or marketing cookies, and we do not sell, rent, or share your personal information with third parties for marketing purposes.
For your privacy and security, please avoid sending sensitive medical information through standard email or website contact forms. Whenever possible, use our secure patient portal for submitting confidential health information, forms, and clinical communications.
Standard email communications may not be fully secure.
Protection of your Information
SereniGen Psychiatry utilizes HIPAA-compliant platforms to support patient care, including IntakeQ for patient intake, documentation, and secure communication, and Doxy.me for telehealth appointments. These service providers maintain appropriate safeguards and Business Associate Agreements designed to protect the confidentiality and security of your information.
As a healthcare practice, we are committed to protecting your protected health information (PHI) in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Information related to your care is governed by our HIPAA Notice of Privacy Practices, which is provided to patients during the intake process and outlines how your health information may be used, disclosed, and protected.
Data Security
We take reasonable administrative, technical, and physical measures to protect the information collected through our website and services. Security safeguards may include encrypted data transmission, secure hosting environments, access controls, and other industry-standard practices designed to help prevent unauthorized access, use, or disclosure of information. While no method of electronic transmission or storage can be guaranteed to be completely secure, we are committed to maintaining appropriate safeguards to protect your information.
Cookies
This website uses only essential functional cookies that are necessary for the site to operate properly and provide core features. We do not use tracking or marketing cookies. By continuing to use this site, you acknowledge and agree to the use of these essential cookies on your device.
Changes to This Policy
We may modify this Privacy Policy as our website or clinical practices evolve. Any updates will be posted directly on this page with an updated effective date. We encourage you to review this document periodically to stay informed about how we manage website data and maintain your clinical confidentiality.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us at:
Email: contact@serenigenpsychiatry.com
Phone: (541) 319-8854