Frequently Asked Questions
We recognize that starting psychiatric care can come with many questions. Our goal is to provide clear guidance and a sense of reassurance as you take this important step.
Do you offer virtual or in-person sessions for psychiatric care?
We provide care exclusively through secure telehealth appointments, offering you convenient and private access to psychiatric services from the comfort of your home.
How does insurance and billing work?
We work with a variety of insurance providers and offer transparent, straightforward billing. Our care team is available to help you understand and navigate your benefits so you can focus fully on your care and well-being.
Do you offer medication management and therapy?
We provide medication management along with supportive psychotherapy and psychoeducation as part of an integrated, individualized treatment approach.
What should I expect during my first visit?
Your initial visit is a comprehensive, supportive consultation where we take time to understand your history, current concerns, and goals. From there, we begin developing a personalized treatment plan tailored to your needs, establishing a clear and collaborative path forward together.
How soon will I notice improvement?
Many patients begin to notice gradual improvement within the first few weeks of treatment, though this varies depending on individual needs and circumstances.
Do I need a referral to schedule an appointment?
No referral is needed. You may contact us directly to schedule an initial evaluation.
What Patients Are Saying
★★★★★
"SereniGen Psychiatry has the kindest provider. For the first time in years, I truly felt heard and understood during my visit."
— Verified Patient
★★★★★
"The telehealth process was seamless. Compassionate care from the comfort of my home made a huge difference in my journey."
— Verified Patient
★★★★★
"Professional, patient, and very helpful. I feel safe and supported in my mental health care with Jenny."
— Verified Patient
For Urgent Assistance
If you or someone you know is in crisis or experiencing a life-threatening emergency,
please call or text 988 to reach the Suicide & Crisis Lifeline, call 911, or go to the nearest emergency room.
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SereniGen Psychiatry is not a crisis or emergency service and does not operate 24/7. Messages sent via email, voicemail, text, or the patient portal are typically responded to within 24–72 business hours.