Terms of Service
Welcome to SereniGen Psychiatry. These Terms of Service (“Terms”) govern your access to and use of our website and psychiatric mental health services. By accessing our website or using our clinical services, you agree to be bound by these Terms. We are committed to maintaining a professional, safe, and supportive environment for your mental wellness journey.
User Responsibilities
To maintain a safe and supportive therapeutic environment, users of SereniGen Psychiatry services must adhere to certain conduct expectations. By accessing our site and services, you represent that you are at least 18 years of age and possess the legal authority to enter into these Terms.
You agree to use our website and services only for lawful purposes. Prohibited conduct includes, but is not limited to, providing false or misleading information, attempting to interfere with the site’s security, or engaging in any behavior that harasses or harms our providers or other patients.
Maintaining eligibility for care requires active participation in your treatment plan and respectful communication. We reserve the right to terminate access to our services if these conduct expectations are not met, ensuring that SereniGen Psychiatry remains a respectful space for all seeking mental wellness.
Payment and Professional Fees
We are committed to transparency regarding the costs of your care. Understanding our financial policies ensures we can focus on your wellness during our sessions together.
Professional Fees
Fees for diagnostic evaluations and follow-up appointments are due at the time of service. Rates vary based on session length and complexity.
Cancellations
Appointments must be cancelled at least 24 business hours in advance. Late cancellations or no-shows are subject to a professional fee.
Insurance Usage
Clients are responsible for all charges not covered by insurance. We recommend verifying benefits prior to your first session.
Important Legal Disclaimers
MEDICAL EMERGENCY DISCLAIMER:
This website and our services are not for medical emergencies. If you are experiencing a life-threatening situation or mental health crisis, please call 988 or 911 immediately, or go to the nearest emergency room.
Introduction
These Terms of Service govern your use of the SereniGen Psychiatry website and our clinical services. By accessing or using this site, you agree to these terms, which are designed to support a safe, professional, and respectful environment for all users and patients.
Users are responsible for providing accurate and complete information and for engaging in respectful, appropriate communication with our providers. Any misuse of services or inappropriate conduct may result in limitation or termination of the clinical relationship, as clinically appropriate.
User Responsibilities
Payment, Fees & Cancellations
Payment is due at the time of service. We maintain a 24-hour cancellation policy; missed appointments or late cancellations may be subject to a fee. Please refer to your patient agreement for current fee details.
Questions & Contact
If you have any questions regarding these Terms, please reach out to us at contact@serenigenpsychiatry.com. We are here to support your mental wellness journey with transparency and care.